The STR SOP Library
$24.00
A standard operating procedure is just a decision you only have to make once. Every time a booking lands, a guest has a problem, or a month closes, the steps are already written – you follow them, you check the boxes, nothing gets missed, and anyone can run the property the way you would.
Fill the operating details page once – property, size, check-in and check-out times, your PMS and channel manager, primary and backup cleaner, co-host, and insurance agent – and every SOP refers back to it. Then ten procedures, each with its own response window: 01 New Booking (within 1 hour), 02 Guest Issue Resolution (15-minute response, five steps from acknowledge to document), 03 Checkout & Turnover (same day, through guest checkout, cleaning team and post-stay), 04 Emergency Response (three categories, from life safety through property damage), 05 Pricing Review (every two weeks, fifteen minutes), 06 Restocking & Supplies (monthly), 07 Damage & Claims (within 24 hours – document first, then claim), 08 Review Management (weekly), 09 Monthly Close (two hours), and 10 Off-Season Reset (annual).
The value is not that the steps are clever. It is that they are the same every time, whether or not you are touching the business that week.
21 pages. 90+ checkpoints. 158 fillable fields.
