The 5-Star Review System

Reviews decide your search ranking, your booking rate and your pricing power. This is the framework for earning them consistently: how the review algorithm actually works, the six categories guests score, a three-touch review request sequence with copy-and-paste templates, how to respond to positive and negative reviews, five-step recovery from a bad one, the prevention system, and velocity targets by listing stage. Includes a monthly review tracker.

Fillable PDF — open in Adobe Acrobat Reader for auto-calculating totals.